Culver City Volvo Cars wins 2024 CARS.COM AWARD

CULVER CITY VOLVO CARS WINS 2024 CARS.COM CONSUMER SATISFACTION AWARD

 

Culver City Volvo Cars is among the top auto dealers in the U.S that demonstrate excellent customer service, as rated by online consumer reviews

 

We are proud to announce that Culver City Volvo Cars was awarded a 2024 Consumer Satisfaction Award by car-shopping marketplace Cars.com^Ⓡ (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of auto dealerships delivering exceptional customer service as rated by online reviews.

"Cars.com provides a dealership with actionable feedback from their customers - and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, Culver City Volvo Cars went above and beyond for their customers," said Jamie Oldershaw, vice president of reputation at Cars.com. "The online experience is critical for vehicle shoppers, and dealers like Culver City Volvo Cars understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review - and dealers that recognize this rise to the top."

Cars.com helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer's online reputation and generate new customers.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers  as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2023 calendar year.

Culver City Volvo Cars has achieved consistently high scores on the Cars.com website, placing it among the top dealerships nationwide. Online shoppers visiting Culver City Volvo Cars' dealer page will find a "2024 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high quality dealership.

"We are proud and honored to be recognized as a Cars.com Consumer Satisfaction Award winner ," says Jim Rodey, General Manager. "The entire team at Culver City Volvo Cars works tirelessly to give our guests a stress-free buying experience. We carry that over into our service and parts departments, where addressing our customer's needs and concerns, and exceeding their expectations, is our highest priority. We are always open to feedback and welcome the opportunity to improve on the services we provide."